FAQ
Can Voila remove my recycling?
Unfortunately, we do not offer recycling removal services.
Can Voila remove my garbage?
While our cleaners will empty garbage bins within the premises, removal of garbage from the property is not included in our services. Clients are requested to designate a specific storage area for garbage within the property.
Can I pick the day of the week for my scheduled clean?
While we strive to accommodate preferred cleaning days, our availability depends on our current schedule. We ask for flexibility, especially during weeks that include holidays, to ensure uninterrupted cleaning services.
What time will the cleaners arrive at my location?
We prioritize consistency in our arrival times and schedule. However, unforeseen circumstances may lead to changes, which we will promptly communicate to our clients. All clients receive a reminder the week prior to their scheduled cleaning service.
Does Voila clean on holidays?
Aligned with local school district closures, we adjust our schedule for holidays and communicate any changes in scheduling to our clients directly. Requests for holiday or off-hours services are subject to availability.
Are Voila cleaners bonded and insured?
All our cleaners are bonded and insured to maintain the highest professional standards and provide clients with peace of mind.
Can my pet be home during the clean?
We happily accommodate pets during our cleaning service and appreciate their presence. Should you have any special instructions or concerns regarding your pet, please don't hesitate to contact us via email or phone. If your pet is uncomfortable around new people or has a tendency to show aggression, we kindly ask that you securely confine them away from our staff during the cleaning. This is to ensure the safety of both our team and your pet. Please be aware that we reserve the right to refuse any work that poses a safety risk.
Can myself or my children be home during the clean?
Clients and their children are welcome to remain at home during the cleaning. We accommodate preferences to ensure a comfortable experience for all.
I was quoted 3 hours for a cleaning service, why are the cleaners only here for 1.5 hours?
Our team-based approach allows for efficient cleaning. In cases where two cleaners are present, the allotted time is divided in half, ensuring thorough and timely cleaning results.
How can I add on extra cleaning tasks to my scheduled clean?
To request changes in cleaning tasks, contact our Voila Manager for approval. Detailed checklists for each service type (regular clean, deep clean, and move-out clean) are available on our website. Please note that we may decline extra tasks not included in our standard services. Kindly understand that last-minute changes may not always be possible due to scheduling, so please notify us at least 2 weeks in advance of any changes. Further details can be found in our company policies.
Does Voila offer wall washing to remove cigarette smoking stains or smells?
We do not offer wall washing specifically for cigarette smoke stains or odors
What is the difference between a regular clean, deep clean, and a move out clean?
Our regular clean is our baseline service, providing standard cleaning. A deep clean offers a higher level of cleanliness with added tasks. A move-out clean is our most thorough service, ideal for vacant spaces before or after moving, ensuring a meticulous cleaning of all areas, including appliances and cupboards.
For detailed descriptions and checklists outlining each type of cleaning service offered by Voila, please click here